Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect. Site refers to “capstore.ae” Website.
These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on www.capstore.ae. The owner and operator of the Site is HAMDANI FOR CLOTHING AND GARMENTS CO. L.L.C, registered in Dubai, United Arab Emirates (“UAE”) under license number 1113066 (“we”, “our” or “us”).
Governing Law
These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of Dubai.
Third Party Rights
A person who is not a party to these Terms of Sale has no right to enforce any of its terms.
Indemnity
You agree to indemnify and hold us, our parent company, subsidiaries, affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors, or licensors harmless from and against any losses, damages, and expenses (including legal fees and attorney’s fees) arising out of or relating to:
– Any claims or demands made by any third party due to or arising out of your use of the Site and our services.
– Your violation of any of the provisions of these Terms, including, without limitation, any of the warranties, representations, and undertakings.
– Your violation of any applicable laws.
ORDER
Order Acceptance
Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g., by email or mobile messaging). If we are unable to accept your order for any reason, we will inform you of this in writing or through a call, and a full refund will be made for your payment.
Invoice
We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
Payment
By placing an order, you authorize us or our third-party payment processor to process your credit/debit card details for the amount of your order. We accept payment by:
– Credit/Debit card
– Apple Pay
– Google Pay
We may remove or add cards or other payment methods that we accept at any time without prior notice.
In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
Cancelling Order
You may cancel your order immediately (within 6 hours from the order time) prior to shipping for any reason by sending an email to [email protected] from the email mentioned in your order. We might charge you partial or full amount of the order if cancellation is made after the mentioned period.
*Payment charges of 3%/5% + 1AED will be deducted from the refund amount, unless the product is eligible for return under our Return policy.
Our Cancellation
We may cancel your order(s) if:
– You do not make any payment to us when it is due.
– You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
– You do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
– You attempt to bulk or multi-order purchase.
– Order(s) cannot be fulfilled due to product(s) not being available.
– Other reasons that make us incapable of selling or delivering the order.
DELIVERY OF YOUR ORDER
Delivery Costs
The costs of delivery will be as displayed to you on our Site at the checkout based on your order total and delivery location.
Delivery Date
This information will be displayed to you on our Site.
Delivery Delays
– Order delay might happen if order supplies do not reach our store on time or we face any logistics issue during delivery.
– If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
– If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product.
– If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not rearrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection, we will cancel your order.
Contact Channels
Order-related communication should be made through & only by one of the following channels below:
– Email: [email protected]
– Phone: +971-50-802-3232
– Whatsapp: +971-50-802-3232
Return Policy
Returnable Products
You have a right to return, replace, or exchange products in respect of:
– You have received the wrong product.
– You have received a damaged product.
– You have received a product that is not as described on the Site.
Days to return a product
– You have to return the products within 7 working days.
Non-returnable Products
You do not have a right to return, replace, or exchange products in respect of:
– Products that have been used or damaged by you or are not in the same condition as you received them.
– Any consumable product which has been used or installed.
Return Contact
Return requests should be made by contacting us through our contact channels.
Refund Deposit
We will issue a refund using the same method of payment used in the order only.
Refund Timescale
Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you within thirty (30) days from the day on which we receive the product back in our customer fulfillment center.
Adjustment of Delivery Charges on Partial Returns
In the event of a partial return of an order that initially qualified for free delivery, the remaining total of the order will be reassessed against the free delivery eligibility threshold. If the revised total order value falls below the threshold for free delivery after the return, we reserve the right to deduct the standard delivery charge from the refund amount. This is to account for the delivery costs incurred on the initial transaction.
Delivery Charges Refund
Delivery charges are fully refundable in case all products in the order are eligible under our returnable products policy.
General Conditions Applicable to All Returns
Capstore.ae shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. In case both attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days; otherwise, the item will be sent for liquidation and the customer won’t be able to request the delivery of the product again.
CHANGE IN TERMS AND CONDITIONS
We reserve the right to change these Terms at any time. Any such changes will be deemed to have taken effect when posted on capstore.ae. The Company encourages you to check the Terms regularly for any amendments to them. Your continued use of the Website will constitute your express consent to these Terms. Nothing in these Terms affects your statutory rights, either as a consumer of services or otherwise.
